Introduction
This article explains how historical data access works in Controlio, why some data may not be visible, and what to check if you cannot find older records or Audit Log entries.
Issue description
Customers may be unable to access historical data in Controlio for two common reasons: the data was deleted, or the current login does not have the required permissions to view it. In some cases, data may also be unavailable because it is outside the retention period for the Cloud package.
Signs
- Historical records are missing from Controlio
- Audit Log entries are not visible
- Data that was previously available no longer appears after edits were made
- Older data is unavailable because it is beyond the retention period
Basic troubleshooting steps
Use the checklist below to identify the most common causes of missing historical data.
- Confirm that your login has the required permissions to view the data.
- Check whether the missing data was deleted.
- Verify whether the data is older than the Cloud package retention period of 6 months.
- For Audit Log access, confirm that your login has the Owner or Advanced Admin Policy.
- Review whether edits were made that may have changed what is shown in historical views.
Advanced troubleshooting steps
Step 1: Verify your permissions
Make sure the account you are using has permission to view the historical data you need. If you are trying to access the Audit Log, your login must have the Owner or Advanced Admin Policy.
Step 2: Check the data retention period
If you are using the Cloud package, historical data is stored for 6 months. Data older than that period may no longer be available in Controlio.
Step 3: Determine whether the data was deleted
If the data was deleted, it cannot be recovered. Confirm whether the missing records were removed intentionally or as part of an update or edit.
Step 4: Review recent edits
If historical data disappeared after changes were made, review the edits to determine whether the visibility or structure of the data changed.
Contact support
If you still cannot access the historical data you need after checking permissions, retention, and deletion status, contact Controlio support for further assistance.
Additional resources
Related resources: [Insert link to permissions guide], [Insert link to Audit Log article], [Insert link to data retention policy].
Conclusion
To access historical data in Controlio, confirm that your login has the correct permissions, check the 6-month retention window for the Cloud package, and verify whether the data was deleted. Deleted data cannot be recovered, and Audit Log access requires the Owner or Advanced Admin Policy.