- Create wflog.txt and log.txt files in:
C:\ProgramData\{E0E95C6C-F194-4846-928D-E5538022226D}\ - Reboot the PC (or show the processes of the Client from Monitoring Profile - General - Process entries stealth mode and restart weSvcService from Windows Services)
- Reproduce the web access issue, and take a note of the time at which you were reproducing the issue.
- Zip the Dbg folder and ProtocolFiltersLog.txt file from the Client folder (C:\ProgramData\{E0E95C6C-F194-4846-928D-E5538022226D}\ )
- Submit a ticket and attach the zipped files to it, try to describe the issue with as many details as possible, mention the noted time of the issue, and attach any screenshots that may be useful.
- Delete the wflog.txt and log.txt files and reboot the PC (or restart the weSvcService service) to stop the debug mode
Collecting the web filtering debug log
