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How to delete the Client from a PC?

Updated

Locally:

Windows

To uninstall the Controlio Client from your PC without being connected to the Controlio Dashboard, please follow these steps:

  • Run the Client Launcher (Installer).
  • "Uninstall from this PC" should appear in the list of options, while “Install to monitor this PC (already installed)” is greyed out. 
  • Click on the "Uninstall from this PC" option, and follow the instructions of the installer to remove the Client.
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If you were unable to uninstall the client locally with the instructions above, please use this Windows MSI packages removal tool:

https://workexaminer.com/download/MicrosoftProgram_Install_and_Uninstall.meta.diagcab 

  • After downloading the removal tool, please run it.
  • Click on "Next," and then choose "Uninstalling."
  • From the listed apps please select {E0E95C6C-F194-4846-928D-E5538022226D}, and click on "Next."
  • Choose "Yes, try uninstall" to complete the removal process. mceclip0.png

MAC

To uninstall the Controlio Client from your PC without being connected to the Controlio Dashboard, please follow these steps:

  • Navigate to the client folder /Users/Shared/{E0E95C6C-F194-4846-928D-E5538022226D}/
  • Create show.txt file in the client folder. (You can do that with the help of the TextEdit application)
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  • When using the show.txt file the file may be created in rich text format (show.txt.rtf), so you may need to rename it to show.txt.
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  • When the show.txt file is present in the client folder, the client UI will be shown to you.
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  • You may simply click on the Uninstall button to remove the client. 

Remotely:

To uninstall the Client remotely from the Controlio Dashboard:

  • Log in to your Controlio account.
  • On the left side of the Dashboard navigate to “Computers” under the “Systems” section.
  • Select the desired computer(s) from the list, and click the orange "Action" button.
  • Choose "Uninstall client" to uninstall the client, but keep your data stored.
  • Choose "Delete data & Uninstall client" If you want your data to be removed as well.mceclip1.png

Also, you may free a license by disabling monitoring for a user (This option will not remove the client, it will be disabled instead):

  • On the left side of the platform navigate to “Users” under the “Systems” section.
  • Select the desired User(s) from the list, and click the orange "Action" button.
  • Choose "Disable Monitoring."mceclip2.png

 

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